Social Media Care Representative – NexGen Agency

by | Oct 24, 2022 | Marketing, Media/Communication

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Full Job Description

Job description

Do you love social media? Do you want to learn about how businesses utilize social media to retain customers? Come join us at NexGen Agency! If you would love to be part of this great team, we would love to speak with you!
NexGen Agency is a fun, fast paced provider of social media customer care. Our team consists of friendly, hardworking, big thinking people who care about providing stellar customer experiences! Located in Deerfield Beach, FL, we support many prestigious clients.
We’re seeking Social Media Care Reps for one of our global fitness clients. This is also a great opportunity for college students who want to get into the Social Media field. Training will be weekdays.
Primary Responsibilities:

  • Learning client’s brand voice
  • Responding to customer comments and messages on channels such as Facebook, Twitter, Instagram, Yelp, and any other social platforms or review platform presented.
  • Reputation Management across all platforms.
  • Responding to customer complaints
  • Utilizing our brand monitoring tools and alerting, in real-time, if any potential crises occur
  • Quickly identify a customer’s problem, report it correctly, and provide customers with reasonable solutions to the problem
  • Follow-up with customers on any outstanding matters and provide additional assistance as needed
  • Provide world-class customer service and immediate resolution to inquiries at the point of customer contact.

ENVIRONMENT AND PHYSICAL DEMANDS:
Business office environment
· CPU
· 2 GHz min without video or screen monitoring/recording
· Core i3/5/7 with video and/or screen monitoring/recording
· Memory
· 4 GB min
· Network
· TCP/IP network required (hard-wired LAN recommended)
· Voice bandwidth: 100 Kbps (G.711), 32 Kbps (G.729)
· Video calling bandwidth (estimated) 600 Kbps
Confirm network speed with these online speed tests:
https://www.speedtest.net/

Internet Speed Test

Please record your results.
· Allowed network ports in the range 40,000 to 65,535
· Outbound firewall UDP port 5080 open for SIP signaling
· UDP port 5060 open for the SIP softphone
· QoS router configurations recommended for UDP packets
· Router/Firewall ALG/SIP Packet inspection disabled
· Headsets
Professional series headsets with USB connectivity
Recommend models:
· Plantronics EncorePro 500 series
· Jabra Biz 2300 series
· Sennheiser SC 230/260 USB series
· Logitech H650e
· Operating System[9]_
· Windows 10
· Mac OS X 10.10
· Active Firewall
_· Browsers[11]
· Google Chrome 80 and later
· Mozilla Firefox 60 and later
· Internet Explorer 11 and later (Windows 7, 8, and 10) [12] [13]
· Safari 8 and later (Mac OS X)
· Additional Software
· TeamViewer application (for remote technical assistance)
https://www.teamviewer.com/en/download/
· Ability to sit for up to 8 hours unassisted
· Ability to enter data for up to 8 hours unassisted
· Ability to view PC screen for up to 8 hours
· Ability to prioritize in a multi-task environment

Requirements:

  • Must be able to write, spell and read English
  • Associates degree or education equivalent
  • Must be computer literate
  • Must pass a background check
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Reliable, punctual attendance is an essential function of the position
  • Problem solving and critical thinking skills.
  • Great multi-tasking skills.
  • Prioritize and effectively manage time.
  • Positive attitude and excellent interpersonal skills.
  • Good judgment and independent decision making.
  • Work effectively with windows-based computer systems.
  • Effectively interact in a professional and courteous manner with customer.
  • Demonstrate initiative and interest in self-development
  • Must be able to navigate more than one site at a time
  • FLEXIBILITY IS NEEDED

Job Type: Full-time

Work schedule- 8:00am-4:30pm with Wed/Thurs off

Pay rate $14-$16hr based on experience

Job Type: Full-time

Pay: $14.00 – $16.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Work Location: Remote